Before production
Quotation and contracting parties; model, quantity and dimensions; approved sample; material and finish references; written milestones.
Zonghai Secure Pay
Bring the order, agreed milestones and supporting records into one clear trade discussion.
Confirm the terms before you commit.
Start with the supplier, the exact product specification and a written order. Discuss which milestones and records will be used to review progress and resolve questions.
Keep each decision connected to the order
- 01
Confirm the parties
Identify the supplier, buyer and the contacts responsible for the order.
- 02
Agree the milestones
Document samples, production, inspection and shipment milestones.
- 03
Review the evidence
Link dated records to the model, quantity and batch being ordered.
- 04
Record the outcome
Keep approvals, outstanding questions and next actions in writing.
An order-ready document checklist
Prepare the documents relevant to your actual order, rather than relying on a generic promise.
Before dispatch
Agreed inspection scope and findings; approved changes; packing list; carton or batch references; shipping and handover responsibilities.
After receipt
Delivery acknowledgement; quantities received; photographs of any discrepancy; the relevant model or batch; a clear request for follow-up.
If something needs resolving
Describe the difference between the agreed order and what happened. Keep original documents and images together, identify the order stage and explain the outcome you are requesting.
Send an Order-support EnquiryFrequently asked questions
Does this page take a payment?
No. Do not send funds based on this page. Confirm the applicable service and written payment instructions with the relevant contracting parties.
Is submitting an enquiry an order or a guarantee?
No. An enquiry starts a discussion. It does not confirm a service booking, payment protection, refund or resolution outcome.
What should I include in an issue enquiry?
Provide the order reference, supplier, specification, current stage, relevant dated records and a concise description. Do not enter bank passwords or sensitive account credentials.